We will also provide you with the other firm's contact details. We will do this promptly and tell you what we have done. If you complain to us but we are satisfied that the complaint really relates to another firm, or that the complaint relates to us and another firm jointly, we will refer the matter on to that firm (so they can consider your complaint). Referring complaints to non-KPMG member firms We shall resolve it at the earliest opportunity with the aim of doing so within 8 weeks of receipt. We aim to assess any complaint fairly, consistently and promptly to determine whether it should be upheld and, if so, what remedial action or redress may be appropriate. Where a complaint is received, our Risk & Compliance Unit will investigate it. You can of course, make your complaint by any method such as e-mail, telephone or in person. In order to best manage the complaint, we find that putting down your complaint or concerns in a letter is best. Liz Claydon, Head of Deal Advisory, 15 Canada Square, London E14 5GL (Email: for Corporate Finance matters.Įmma-Jane Crossman, Head of FCA Compliance, KPMG LLP, 15 Canada Square, London E14 5GL (Email: for all other FCA related matters. Should you prefer to, you can alternatively address it to:Īndrew Coles, Head of Pensions, KPMG LLP, 15 Canada Square, London E14 5GL (Email: for Pensions matters We ask that in the first instance you address your complaint to the partner at KPMG LLP the UK member firm who handles your affairs. It alleges how you have suffered (or may suffer): The FCA defines a complaint as an expression of dissatisfaction (oral or written) about the provision of, or failure to provide, a financial service.

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